Unlike hotels, we do not have a 24/7 hotel reception. Some of us are there during the check-in with our guests, but, the agreed check-in time can be hugely affected by travel delays. Even if you don't see your guests, you probably want to make sure your guests will make it to your place!

To make all your check-ins a little bit easier, we automatically monitor the status of your guests' flights when given.

You don't have to do anything. Just ask your guest their flight number (such as AA1231 or AFR84) as you would normally do.

Smartbnb will then inform you that we will be tracking your guest's flight. On check-in day, Smartbnb will send you alerts on their flight status, sufficiently ahead of time to help you organize your check-in.

Creating a custom code for flights tracking

You should only ask for your guest's flight number when it is relevant. If you decide to automate that part, you can create a custom code.

  • Name it the way you like (such as %%ask_for_flight%%).
  • Include the text asking your guests their flight number.
  • Set the condition to "The guest is likely to take a plane."

Don't forget to include your custom code in your templates, where you want them.

If you have a multilingual setup, you should create one custom code for each language you support.

When your guest is likely to take a flight (because driving would be very long, or there is no other way to travel), we will include that block of text. If not, your guest will never see your message or your custom code.

Integrating your teamĀ 

As a Smartbnb user, you will always receive the alerts concerning your guests' flights.

If you have registered an Airbnb concierge service, or a check-in person, with our Team expansion, they will also receive alerts concerning that flight. They will be in the copy of the same email.

There is no need for you to forward the alert. Everybody will be in the loop!

Did this answer your question?