In the event that you need to write a manual reply to a guest, the Saved Messages feature is a great way to quickly load snippets of text.

To load an existing saved message for use in your reply, simply open a conversation in the Inbox, click the 'Start with a saved message' drop-down (located above the manual reply box) and select the message you want to use. It will be loaded into the text box below, allowing you to make changes before sending the reply.

Saved Messages are automatically imported from your saved messages on your Airbnb account. You can also create saved messages directly on Smartbnb by creating a custom code, whose contents will be made available in the drop-down for use.

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