Scheduled messages are messages generated by Messaging rules that are based on check-in and check-out time.

These message rules can include your check-in instructions, preparation details, access codes, follow up and upsells, check-out instructions, review requests and review reminders, and even messages several months after their stay.

We generate scheduled messages the moment the booking is confirmed. This allows you to edit the messages for a specific guest, delete any scheduled message, or send the message earlier.

We reschedule messages if the dates of the booking are altered, and will automatically delete the messages if the reservation is cancelled.

All scheduled messages for a guest can be found in your conversation with them, on the Activity panel.

To create a scheduled messaging rule:

  1. Go to Guest experience.
  2. Click on Messaging rules in the left sidebar.
  3. Click on +Add new.
  4. Select an option under Schedule a message. You can discover more about how to create Messaging rules in this article.

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