You have the option to delay some automatic messages up to 60 minutes after an event has occurred.

Once a new conversation is started (or the status of that conversation changes), we can wait for a certain time before sending an automatic message. We will not send an automatic message if you send a message (manually) within that time.

To change the timing of a rule to "Delay" for a few minutes:

  1. Go to Guest Experience, then click on Messaging rules.
  2. Click on the rule you want to edit.
  3. On the new page, scroll down to the "Timing" section.
  4. Click on "Send" (or "Prepare"), and change the option to "Delay"
  5. Change the number of minutes.

The option to delay your messages is available for certain types of rules only, if the trigger is:

  • New inquiry
  • New pre-approval
  • New request to book
  • New reservation
  • New cancellation
  • Expired pre-approval
  • Inquiry/booking denied
  • New special offer
  • New payment issue
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