When you connect your Airbnb account with us, you may already have configured a few saved replies on your Airbnb account.

You will be happy to know that you will be able to find those saved replies on Guest experience as well, ready for you to use!

Your Airbnb saved replies will be automatically imported to your account, and updated, as long as you don't edit them on Guest experience. Once you start editing them (for example by adding a short code, or changing the scope or the rest of your copy), we will not update them to Airbnb, and we will maintain those updates on Smartbnb.

Here are some things that you can do on your Canned responses that you cannot do from your Airbnb saved replies:

  • Adding a short code, or a custom code, to your new Canned response templates.
  • Setting a "scope" to the canned response rule, to ensure that a saved reply is only applicable to a specific property.
  • Use a canned response for other booking channels that Airbnb.
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