As you are welcoming new guests, you may be concerned about the state of their identity, and you may want to check if their booking channel of choice has all details on record to ensure they remain accountable.

When a guest contacts you for the first time, we generate Insights which are displayed on the Inbox conversation, right below their first message. This includes the status of their identity verification.

Each booking channel has specific processes to verify a guest's identity. It can be through (but not limited to) the following:

  • Legal name

  • Address

  • Government ID

  • Recent photo

Our system will indicate whether or not they are verified, but it does not specify the verification method used.

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