Sometimes a guest will request a different check-in or check-out time for their reservation. If this is the case, you will want your scheduled messages to be sent based on the new time.

In order for your messaging rules to detect the new check-in/check-out time as agreed with your guest, you must modify the time for this specific reservation within our system.

You can do this from either the conversation in Inbox or the Calendar.

Inbox

  1. Go to Inbox
  2. Open the message thread with the guest
  3. Click on the check-in or check-out time in the top left of the sidebar.
  4. Adjust the time using the up and down arrows.

Calendar

  1. Go to Calendar
  2. Click on the guest reservation block
  3. Click on the check-in or check-out time in the top right of the sidebar.
  4. Adjust the time using the up and down arrows.
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