Guest experience is our suite of tools for busy short-term rental hosts that want to offer a stellar experience of their guests.
Guests experience consists of three components, all about automating the communication with your guests.
- Messaging rules, automating your guest experience with messages from the first inquiry to check-out (and after!).
- Review rules, automating the posting of your reviews to guests.
- Questions, looking for potential questions to detect in your guests conversations, and reply to them.
Two other features can be used to help you deliver a personal experience to your guests programmatically:
- Short codes are a great way to have some details from your guests, listings, or reservations populated on the fly. You can access them by typing
%in your templates. - Custom codes are an additional way to either create your own variables, or adding more personalisation by adapting to the circumstances of each stay.