You don't want to send messages to your guests at 4 AM if they are coming from halfway around the world. For this reason, we enforce a rule: all messages sent under the Reservations flow should only be received between 9 AM and 9 PM by the guest, wherever they are.
We explain here how we determine the timezones and how we can reschedule the messages a bit earlier than planned to enforce this rule.
- During the stay, on the check-in day and after the check-out day: we use the timezone of the property in any case, without any other check.
- Before the day of the check-in, and after the day of the check-out: we will use the timezone of the property, but we will also check that the message is not sent outside 9 AM - 9 PM in the timezone of the city your guests say they come from.
If you would like to avoid this rule being applied to your scheduled messages, you can disable it.
- Go to Settings.
- Click on Preferences.
- Click on Guest experience within the "Account preferences" section.
- Disable the option "Enforce time restrictions (between 9 AM and 9 PM) and Save changes.