We do not offer refunds.
Our product is heavily technical and rely on other third-parties (such as your booking channels) and your own efforts (such as ensuring that your Connected accounts remain functional) to perform its operations. As is typically the rule with software products, there are limitations of warranties, as included in our Subscription agreement.
Smartbnb's focus is to make happy customers. Offering a refund may be a nice solution to an ad-hoc problem, but it may not solve the problem underlying either the configuration of your account, or whether your expectations can be met by our product.
We offer a free trial for 14 days, during which you can evaluate all features. No payment method is required when you register. If you decide to subscribe, you can cancel your subscription at any time, without any fees or charges whatsoever.