Guest experience

We are help to you a deliver a stellar guest experience!

Pierre-Camille Hamana avatar Marii Ojastu avatar Hanna Rosol avatar +4
73 articles in this collection
Written by Pierre-Camille Hamana, Marii Ojastu, Hanna Rosol and 4 others
Automating your messages

How do I schedule a message to be sent on a day of the week?

You can now send messages to your guests during their stay to let them on a specific day of the week.
Toby Okeke avatar
Written by Toby Okeke
Updated over a week ago

What is the difference between Cancelled and Failed message status?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Why was an event message not sent to a returning guest?

Automatic responses to events are not sent to returning guests for a reason.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Why an automatic message wasn't sent to my guest?

Check what to do when you notice that the automatic message wasn't sent to your guest.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Can I include links in my templates?

Links can be included directly in your templates.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

If I make changes to a messaging rule, will it update existing messages already prepared for guests?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How can I add a picture to a scheduled message?

Learn how to include pictures in the rule settings for scheduled messages.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Can I add attachments to my messages?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I send booking confirmation messages to returning guests?

By default, we don't send booking confirmation to returning guests, but you can activate it in the account settings.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Can I send 2 messages for the same event for the same property?

It's not possible to send messages for the same event (and for the same property), but here are some ways to make it happen.
Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

How do I change when a scheduled message is going to be sent for one guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I cancel or delete a scheduled message for one guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How do I create a messaging rule to automate my messages?

Messaging rules generate the automatic messages sent to your guests.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I receive or disable email notifications when a message is sent?

Learn how to manage notifications triggered when the automatic message is sent.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Which events can trigger an automatic response?

Several events are special and can trigger an automatic message, when time is of the essence.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

How do I edit an automatic message that is prepared for a guest?

Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How can I delay an automatic message?

We offer you the possibility of delaying some automatic messages dependent on your settings if that is a better fit for your hosting style.
Hanna Rosol avatar
Written by Hanna Rosol
Updated over a week ago

Why was my message sent at a different time?

Learn what affects when my messages are sent and which time zone they are sent in.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

Why are my messages not being scheduled?

Steps to take when messages aren't being scheduled or sent as you expect.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

Which timezone will be used for scheduled messages?

We will use the timezone of your property, and in some cases check the time in the guest's native timezone.
Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

What are the types of messaging rules available?

The widest range of messaging automation for guest communication in the industry.
Anthony Monaco avatar
Written by Anthony Monaco
Updated over a week ago

What are scheduled messages?

What are scheduled messages and how will they help me?
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago
Automating your replies to questions

Can I set different Timing options for question rules?

Automatic answers follow a single Timing option set for question rules.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can you detect questions from my guests?

Smartbnb uses AI to detect and reply to questions automatically.
Lisa Prins avatar
Written by Lisa Prins
Updated over a week ago

What question categories can you detect?

What questions can be detected for automated answers?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

How to set up an automatic response to a question?

How do I set up answers to question categories?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Should I include greetings in my replies to questions?

Should I write a salutation in my question rule template?
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

When will the automatic answer to a question be sent?

How and when the automatic answer is sent depends on the context of the question and your configuration.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

What is the %answers% short code doing in my templates?

The %answers% short code is a way to include your answers to questions within inquiry, request to book and reservation rules.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I configure a different response to a question based on the stage of the conversation?

You may need to create different answers to a question depending on when it is asked.
Frances Rebollido avatar
Written by Frances Rebollido
Updated over a week ago

Can I create a new question to detect?

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago